FAQ
What is the deposit?
We ask for a $100 deposit to secure your session. This is a non-refundable deposit but it is transferable to another date provided you notify us a minimum of 48 hours before the session date that you are unable to attend and wish to reschedule.
What do we wear?
When you book the session, Simon will send you a guide that helps you assess the colour scheme in your house and match it with suitable clothing colours that will look complimentary to your home when you hang your beautiful family portraits on the wall.
If you get stuck, you are more than welcome to send photos of the outfits you’re thinking of using and Simon will help you choose.
How should we do hair and makeup?
For women, freshly styled hair is a big advantage. For men, a recent haircut and a freshly shaved or trimmed appearance is also a good idea.
Matte make-up always provides a good result as it helps eliminate shiny skin. Keep makeup to a minimum and consider having it professionally done before the shoot.
What do I need to do before our session?
Get everyone dressed and as wrinkle-free as possible before you meet with Simon. Make sure everyone is prepared for approximately an hour session and has been fed, watered, and napped if necessary (this includes husbands). Simon will take care of the rest, including managing children and pets while they’re on camera.
Can we bring our dog to the session?
Of course! Pets are a special part of the family and we find that people are often more at ease when a dog is present to focus on. We’re happy to provide a handler to manage your dog during the session’s human-only photos as long as you notify us in advance.
Do I need to bring anything to our session?
You only have to bring yourselves and your smiles. If you are bringing your pet, bringing their favourite toy to get their attention would be great.
Do we have to tell you what products we want before our session?
Not at all. Simon will bring samples of the products to your initial meeting but you can make up/change your mind at any point.
How many images can we expect from our session?
Between 30 and 40 of the highest quality images will be selected from the photos taken at the session and shown at your reveal. These will be the best of the best, including some bloopers to make everyone laugh.
I don’t feel comfortable in front of a camera and I’m worried about how I will look in the images.
This is far more common than people think, normally at least one half of the happy couple feel this way. If It helps I hate being photographed so I really know how you feel. The good thing is that this is that it has really helped learn how to make people feel at ease and create beautiful, candid images or to help them bust out some model poses.
What if it’s raining on the day of our session?
If you want to continue your session on that same day, we will find an alternative location and make the pictures beautiful regardless of the weather. However, we’re happy to reschedule for a sunnier day when Simon is available.
How long will the session last?
A session usually lasts an hour. Simon will meet you about 15 minutes before your session so he can say hi, meet the family, and ease everyone into the session.
Can we reschedule if someone is sick on the day of our session?
Yes, of course. Please let us know as early as possible, as you may have to wait a week or two for a reschedule date.
How do we see our photographs?
About 2 weeks after your session, Simon will come to your house and show you a slideshow of your images. Here you get to sit back, relax and relive the fun of your session!
What kind of products do you offer?
We have a range of beautiful, Australian made products including folio boxes, canvases, framed and unframed prints, and albums. Simon can bring samples to check out on the day or at any time before or after the shoot, alternately you can view our full range of products on our Products page.
Can we buy digital files from you?
Yes, you have the option to buy them in sets of 12 or all the images from your session.
Who needs to be present for the reveal and ordering appointment?
All decision makers must be present at the appointment. Your children are certainly welcome to watch the slideshow, but if they are under 10, it is best if the decision makers have time to themselves after to decide what would suit them without distractions.
You can also book your appointment for when your children are in bed, so that you can enjoy the images and order without interruption.
When will we receive our purchased images from you?
Please allow 4-6 weeks for your order to be completed. Your portraits are an investment and an heirloom that will be done to a standard rather than a timeline.
We will call or email you when your product order is ready to pick up. You will need to sign for your order on delivery.
Have a question we haven’t answered?
Please feel free to get into contact with Simon via email or phone to ask any questions you may still have.
